Empathy is a strategic capability that has a direct impact on decision-making quality, trust, retention and organizational resilience.

Bloom, a professor of psychology at Yale, begins by defining empathy, with most contemporary psychologists and philosophers, as “the act of feeling what you believe other people feel—experiencing what ...

Prof. Dr. Parin Somani is CEO of London Organisation of Skills Development (LOSD), Global Thought Leader, Multi-International Award Winner. The workplace is evolving at a rapid pace. Leadership ...

Empathy seems like a good quality in human beings. Pure and simple. It allows us to consider the perspective of others — to put ourselves in their shoes and imagine their experiences. From that ...

Some years ago, before quarantining became a way of life, I stood in a packed crowd at the Tennessee Aquarium in Chattanooga. We were gazing, awe-struck, at what appeared to be a gargantuan (and ...

I’ve been attending and covering HP’s partner events like Amplify for decades, and it has always struck me that HP treats its partners like family. That kind of partner relationship is vastly ...

As generative AI becomes more firmly entangled with each step in the customer journey, and we get more data on how customers feel about that, a new theme has emerged among vendors and analysts: the ...

Empathy is the ability to understand and be sensitive to the feelings, thoughts, and experiences of another. It is a common stereotype that autistic people do not have empathy. This stereotype is ...