Hiring a front-desk receptionist to serve as the face of your company starts with a well-drafted job description outlining the duties of the position. Include in the job description the typical ...

The front office of a hotel is perhaps the most important area of the organization. The employees that make up his department are the first and sometimes only representatives of the establishment with ...

Austin, the friendly front desk agent checking me in at the St. Regis Bal Harbour, probably didn’t know it, but about an hour later I would be joining him and another front agent, Brittany, behind ...

NEW YORK — Hilton and Hyatt are among the U.S. hotel brands that are saying goodbye to traditional, formal reception desks to make room for individual, pod-style desks that hotel executives said offer ...

HOLYOKE — Holyoke Community College is running a free, five-week hotel training program starting March 19 for anyone interested in jump-starting a career in the hospitality industry. The hands-on, ...

Ever wondered what the person at the front desk is really thinking when checking you into a hotel? I spoke with half a dozen current and former hotel front desk staffers who shared their pet peeves, ...