In this article I will explore an intriguing dichotomy. On the one hand, modern Large Language Models (LLMs) demonstrate many ...

After a recent presentation, a technology leader in the U.K. asked me: Since we use AI in so many of our processes at Workato, how do we control it? It’s a fair question. The top concern many have ...

AI systems can route messages, update records, make decisions, and trigger entire workflows across multiple apps without you touching anything. But as AI shifts more and more from being an assistive ...

AI systems are incredibly efficient, but what happens when they need to make critical decisions that could impact customers directly? This is where the concept of “Human in the Loop” (HITL) in AI ...

As an executive in the business process outsourcing (BPO) industry, I have seen firsthand how outsourcing has helped businesses to scale up and operate more efficiently. However, with the advancements ...

While "move fast and break things" might be OK for tech executives, accounting leaders have done the opposite when it comes to generative AI, with firms and the vendors that serve them eager to ...

As financial institutions accelerate their adoption of artificial intelligence, one principle is emerging as non‑negotiable: Human‑in‑the‑Loop (HITL). Far from being a simple quality‑check mechanism, ...

Now that machine learning is becoming more and more mainstream, some design patterns are starting to emerge. As the CEO of CrowdFlower, I’ve worked with many companies building machine learning ...