At the University of California at Merced’s library, there is no reference desk and there never has been. The way reference services are delivered there would intrigue some and disturb others. At the ...

Last year, I asked a number of graduating seniors why they thought some students were reluctant to use our library’s reference desk, and what we could do to make the service more appealing. The most ...

Covering territory from the Alabama schoolyards of Lee’s youth to the luncheonettes and movie houses of midcentury Manhattan, ...

A new question has been popping up for the Rochester Public Library’s reference desk. Could the water leak that damaged much of the second floor point to a way to engage more library users? "Having ...