New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale ...

Zoom Communications has introduced Zoom Virtual Agent 3.0 (ZVA), the latest version of its virtual customer service automation platform. The update brings a new execution architecture and expanded AI ...

This most recent iteration of the virtual agent builds on Zoom AI Companion 3.0 to enable multi-step workflow automation across compatible systems.

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. DNB has been using Boost.ai-powered virtual agents as the ...

Over the last year, Boost.ai and Aspire have been able to validate dramatic improvements in the support experience for customers and employees SANTA MONICA, Calif., Sept. 13, 2022 /PRNewswire/ -- ...

Conclusion AI contact center technology is fundamentally reshaping customer service, combining automation, virtual agents, AI agent assist, and voice bot technology. Platforms like Bright Pattern ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, today announced the integration of its voice solution with ServiceNow’s native Virtual Agent as part of its ongoing collaboration with the company’s ...

Zoom AI Companion expands agentic skills across the entire Zoom platform, using reasoning and memory to take action and orchestrate task execution, conversational self-service, custom agent creation, ...

In the 1990s, contact centers started to “meet customers where they were,” defined by agents learning how to better handle phone calls, said Rob McDougall, Upstream Works CEO. By the 2000s, chat and ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5 ...