We’ve tested the best helpdesk and customer service solutions currently available, and we found that Zendesk is a better option than Salesforce — but not by much. While Salesforce offers great ...

Building on an earlier integration with Zendesk, search specialist Yext recently announced Salesforce-centric enhancements, aimed at enabling businesses to augment their existing Service Cloud-powered ...

Because most businesses will likely adopt hybrid working models even after the pandemic, the customer relationship management (CRM) space is likely to witness increasing demand. The competitive ...

New components in the Zendesk hosted customer service solution tie it more tightly into Salesforce, making it easier for account reps using Salesforce to get details about their customers’ open ...

Cloud-based customer service provider Zendesk was one of the most successful tech IPOs of 2014. Since last May, the stock has nearly tripled from its IPO price of $9 to over $25 per share. That growth ...

Whether large or small, every business needs customers. Customer relationship management software, or CRM, can go a long way toward generating new customers while at the same time help a business ...